Maintenance

Have a maintenance request?

Sign in to submit your online maintenance request. Please remember to include as much detail as possible and a picture of what the issue is, if applicable. Contact our office to have step-by-step instructions sent to you on how to submit your online maintenance request.

What is a maintenance emergency?

A good rule of thumb is to remember that any maintenance issue that could potentially cause injury, serious property damage, or a threat to health and safety is considered an emergency. Contact our office as soon as possible if you have an emergency. Some examples of these maintenance concerns include:

• Noise Complaints

• Parking Disputes

• Minor Leaks

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• Broken Water Lines

• Flooding

• Extended Power Outage (after contacting PG&E)

• Fire (after contacting the fire department)

• Broken Door or Lock You Cannot Secure

• Gas Leak or Broken Gas Line (after contacting PG&E)

For any urgent maintenance concerns during our Non-Business Hours, outside of a fire or police emergency, please call (831) 372-6050 and follow the prompt to be connected to the afterhours on-call team.

"If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000."

- Pacific Gas & Electric

What is Not Considered a Maintenance Emergency?

When an issue does not pose an immediate threat to health, safety, or property, it is not an emergency. That said, these items below should still be reported as a maintenance request during normal business hours. Here are some examples below:

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You can also download the Resident Center app for a more user friendly experience